My UX research journey began at Capsule, a digital health startup in New York City reimagining how people receive and manage their medications. There, I built out the user research function within the Insights team, helping Product, Design, and executive leadership better understand our users, their needs, behaviors, and motivations, to guide product strategy and improve the end-to-end experience.

After Capsule, I joined Wayfair, where I focused on user research for the supplier-facing side of the platform. This shift into enterprise UX deepened my research practice and brought new rigor to my approach, as I collaborated closely with experienced researchers and designers across the UX Research and Experience Design teams.

I soon made an even bigger move, across the country to Seattle, to pursue a master’s degree in Human Centered Design and Engineering at the University of Washington, attending as a part-time evening student while continuing to work full time.

During my final two quarters at UW, I joined HBO Max (Warner Bros Discovery) as a UX Researcher, conducting a wide range of studies, from generative to evaluative, and qualitative to quantitative. I continue to work there today, supporting research across consumer streaming experiences.